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| FAQS - Frequently Asked Questions |
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| Find the answers to your questions. If you cannot find what you are looking for just contact us. |
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| Q: How much does it cost to send items to my country ? |
Please contact us with your country / address + the items you are interested in and how many of the selected item/s you wish to purchase.. We will reply to your e-mail with the accurate shipping costs.
After placing an order we will contact you to let you know the shipping cost for your purchase. |
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| Q: Why do I have to register ? |
| Registration is required for our online clients who wish to make purchases via our online trolley function. Registering also helps speed up the ordering process. By registering you will also be entitled to future online discounts and specials available only to registered members. |
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| Q: Can I get a refund if i'm not happy ? |
| We do not need to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. |
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| Q: Please tell me more about the new 'Pick Up Service' |
| If you live within the Auckland area we may be able to deliver your item to our store located in Orewa. For more information on our store locations mouse over the 'Our Stores' menu and click which a store that may be located close to you. |
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| Q: Am I charged immediately after I place my order ? |
| No, your credit card is not charged after you click submit order. Please refer to ' Placing an Order ' located here.. |
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Q: Can I pay using Paypal ?
Yes. By picking the pay by cheque option in the shopping cart section you will be emailed a Paypal paying option which will enable you to pay using Paypal..
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